RETURN & REFUND POLICY

Effective Date: 04 July 2026

Returns are accepted only for damaged, defective, incorrect, or incomplete products and must be reported within 48 hours of delivery. Products must be unused, unwashed, unworn, and returned with original tags and packaging. Used or altered items are not eligible for return.

Clearance or final sale items, products marked as non-returnable, gift cards, digital products, promotional giveaways, and products that have been used, damaged by misuse, or show normal wear and tear cannot be returned.

Customers must contact our support team within 48 hours of delivery with their order number and supporting photos or videos. Return requests are reviewed within 2–3 business days. Once approved, return instructions will be shared.

Where pickup service is available, we will arrange a return pickup. If pickup is unavailable, customers may be requested to ship the product to the address provided by our support team. Products should be packed securely before shipping.

All returned products undergo inspection upon receipt. Refunds are processed only after successful inspection. Returns that do not meet the eligibility requirements may be rejected.

Approved refunds will be initiated to the original payment method within 5–7 business days after inspection approval. The time taken for the amount to reflect in your account depends on your bank or payment provider. Shipping charges are generally non-refundable unless the return is due to our error.

Customers may request a refund for damaged, defective, incorrectly delivered, or incomplete products. Once the returned product passes inspection, the refund will be processed to the original payment method.

THE YACHT currently does not offer direct product exchanges. Customers wishing to purchase another product may place a new order separately.

If you receive an incorrect product, please report the issue within 48 hours of delivery along with clear photographs. Once verified, we will arrange an appropriate refund at no additional cost.

Products that arrive damaged or defective should be reported within 48 hours of delivery with supporting photos or videos. After verification and inspection, an eligible refund will be processed.

If any item from your order is missing, notify us within 48 hours of delivery. We will investigate the issue and provide an appropriate resolution.

THE YACHT will bear return shipping costs only when the return is due to our error, such as incorrect, damaged, or defective products. Other eligible returns may require customers to bear the return shipping cost.

Orders may be cancelled only before they have been dispatched. Once an order has been shipped, cancellation requests cannot be accepted.

Refunds will not be issued for products that fail inspection, show signs of use or damage caused by the customer, or are reported after the 48-hour reporting period.

Customers are requested to inspect their order immediately upon delivery, retain the original packaging and invoice until the issue is resolved, and report any concerns within the specified timeframe.

THE YACHT reserves the right to modify, update, or replace this Return & Refund Policy at any time. Updated versions will be published on the Website and become effective immediately upon posting.

If you have any questions regarding shipping, returns, refunds, or cancellations, please contact our customer support team through our official Website.

Thank you for choosing THE YACHT. We appreciate your trust and look forward to serving you.