Privacy Policy
PRIVACY POLICY
1. Introduction
Welcome to THE YACHT.
THE YACHT respects every customer’s privacy and is committed to protecting the personal information shared through www.theyacht.in.This Privacy Policy explains how THE YACHT collects, stores, uses, processes, protects, and shares customer information when customers visit the website, create an account, purchase products, subscribe to newsletters, contact customer support, participate in promotional activities, or otherwise interact with THE YACHT.THE YACHT believes that transparency builds trust. This Privacy Policy has been created to help customers understand what information is collected, why it is collected, how it is used, and the rights available regarding personal information.By accessing or using the website, customers acknowledge that they have read, understood, and agreed to this Privacy Policy.If a customer does not agree with any provision of this Privacy Policy, the customer should discontinue using the website immediately.
2. Definitions
For the purpose of this Privacy Policy:
“THE YACHT” refers to the business operating the website www.theyacht.in.
“Website” means www.theyacht.in, including all pages, features, products, services, and content available through the website.
“Customer”, “User”, or “You” means any individual who visits, browses, creates an account, purchases products, or interacts with THE YACHT.
“Personal Information” means any information capable of identifying an individual directly or indirectly.
“Order” means every purchase placed through THE YACHT.
“Services” include all products, customer support, promotions, communications, and services offered by THE YACHT.
“Applicable Law” means the laws of the Republic of India governing privacy, electronic commerce, consumer protection, and information technology.
3. About THE YACHT
THE YACHT is a premium Indian fashion and lifestyle brand dedicated to offering high-quality apparel and accessories through its online store.
Business Details:
Business Name
THE YACHT
Business Address
Flat No. 405, Tower 9
9th Cross
Near BBMP, Vijayanagar
Govindraj Nagar
Cauvery Nagar
Bengaluru – 560079
Karnataka, India
Customer Support Email
info@theyacht.in
Website
www.theyacht.in
THE YACHT currently provides products and services exclusively within India.
Payments are securely processed through Razorpay and other payment methods supported on the website.
4. Scope of this Privacy Policy
This Privacy Policy applies to every visitor, customer, registered user, purchaser, subscriber, and any individual who accesses or uses the website.
This Privacy Policy governs information collected through:
* Website browsing
* Customer account registration
* Product purchases
* Order processing
* Customer support
* Email communications
* WhatsApp communications
* Promotional campaigns
* Newsletter subscriptions
* Contact forms
* Social media interactions directing customers to the website
This Privacy Policy does not apply to third-party websites linked from THE YACHT website. Customers are encouraged to review the privacy policies of those third-party websites separately.
5. Acceptance of this Privacy Policy
By accessing or using THE YACHT website, customers acknowledge and agree that:
* This Privacy Policy has been read carefully.
* Customers understand how personal information is collected and processed.
* Information voluntarily submitted to THE YACHT may be used in accordance with this Privacy Policy.
* Customers consent to the collection and processing of personal information for providing products and services.
* Customers agree to comply with the Terms & Conditions published by THE YACHT.
If customers do not agree with this Privacy Policy, they should discontinue use of the website immediately.
6. Information THE YACHT Collects
THE YACHT collects information required to provide products, process orders, improve customer experience, maintain website security, comply with legal obligations, and provide customer support.
Information may be collected whenever customers:
* Visit the website
* Browse products
* Create an account
* Place an order
* Save products to a wishlist
* Subscribe to newsletters
* Participate in promotions
* Contact customer support
* Leave reviews
* Request exchanges or returns
* Interact with THE YACHT through email, WhatsApp, or social media
7. Personal Information
Depending on customer interaction with the website, THE YACHT may collect the following personal information:
* Full Name
* Mobile Number
* Email Address
* Billing Address
* Shipping Address
* City
* State
* Country
* Postal Code (PIN Code)
* Alternate Contact Number (optional)
Customers are responsible for ensuring that all information provided is accurate, complete, and up to date.
Providing incorrect or incomplete information may affect order processing, delivery, or customer support.
8. Account Information
Customers may create an account to enjoy a faster and more personalized shopping experience.
THE YACHT may collect and maintain:
* Username
* Registered Email Address
* Encrypted Password
* Saved Addresses
* Wishlist
* Order History
* Return & Exchange Requests
* Communication Preferences
* Login Activity
Passwords are encrypted using industry-standard security measures. THE YACHT cannot view customer passwords.
Customers are responsible for maintaining the confidentiality of their account credentials and should immediately notify THE YACHT if unauthorized access is suspected.
9. Order Information
Whenever an order is placed, THE YACHT collects information necessary to process, ship, and deliver products.
This information may include:
* Customer Name
* Billing Address
* Shipping Address
* Contact Number
* Email Address
* Products Ordered
* Product Size
* Product Colour
* Quantity
* Order Value
* Coupon Codes
* Shipping Method
* Delivery Instructions
* Invoice Details
* Order Status
Order information is retained for customer service, warranty (where applicable), accounting, tax compliance, fraud prevention, and legal obligations.
10. Payment Information
THE YACHT processes online payments securely through Razorpay.
Customers may choose from payment methods supported by Razorpay, including:
* UPI
* Credit Cards
* Debit Cards
* Net Banking
* Wallets
* Other digital payment methods
THE YACHT DOES NOT STORE:
* Credit Card Numbers
* Debit Card Numbers
* CVV Numbers
* UPI PINs
* Banking Passwords
* Internet Banking Credentials
All payment information is transmitted securely using encrypted connections and processed directly by Razorpay in accordance with applicable security standards.
11. Device & Technical Information
When customers visit the website, THE YACHT may automatically collect certain technical information to improve website performance, security, and user experience.
This information may include:
* IP Address
* Browser Type
* Browser Version
* Operating System
* Device Type
* Screen Resolution
* Language Settings
* Internet Service Provider
* Date & Time of Visit
* Referral Source
* Pages Visited
* Products Viewed
* Search Keywords
* Click Behaviour
* Session Duration
This information generally does not identify customers directly but helps THE YACHT optimize website functionality and detect fraudulent activity.
12. Cookies & Tracking Technologies
THE YACHT uses cookies and similar technologies to enhance customer experience and improve website functionality.
Cookies may be used to:
* Keep customers logged into their accounts.
* Remember shopping cart contents.
* Save browsing preferences.
* Personalize product recommendations.
* Improve website speed and performance.
* Measure website traffic and analytics.
* Deliver relevant promotions.
* Detect suspicious or fraudulent activity.
Customers can manage or disable cookies through their browser settings. However, disabling cookies may affect certain website features and reduce the quality of the browsing experience.
13. How THE YACHT Uses Your Information
THE YACHT collects and processes customer information only for legitimate business purposes and to provide a secure, efficient, and personalized shopping experience.
THE YACHT may use customer information to:
* Create and manage customer accounts.
* Process and confirm orders.
* Verify customer identity.
* Process secure online payments.
* Deliver purchased products.
* Coordinate with courier and logistics partners.
* Provide order updates and delivery notifications.
* Respond to customer inquiries and support requests.
* Process returns, refunds, and exchanges.
* Improve website functionality and performance.
* Detect and prevent fraudulent activities.
* Analyze shopping trends and customer preferences.
* Recommend products based on browsing history.
* Send promotional offers, newsletters, and marketing communications where permitted.
* Comply with legal and regulatory requirements.
* Maintain internal business records and financial reporting.
THE YACHT processes personal information only to the extent necessary for these purposes.
14. Order Processing
When a customer places an order, THE YACHT uses the information provided to:
* Verify the order.
* Confirm payment.
* Prepare products for dispatch.
* Generate invoices.
* Coordinate packaging.
* Arrange shipment.
* Track deliveries.
* Notify customers regarding order status.
* Resolve delivery issues.
* Handle cancellations, returns, refunds, or exchanges.
Failure to provide accurate information may result in delays or cancellation of the order.
15. Shipping & Delivery Information
THE YACHT collects shipping information solely for fulfilling customer orders.
Shipping information may include:
* Recipient Name
* Delivery Address
* Mobile Number
* Alternate Contact Number (if provided)
* Landmark
* City
* State
* PIN Code
THE YACHT shares this information only with authorized logistics and delivery partners for the purpose of delivering purchased products.
THE YACHT does not use shipping information for purposes unrelated to order fulfillment unless permitted by the customer or required by law.
16. Payment Processing
THE YACHT provides secure payment options through Razorpay.
Payment methods may include:
* UPI
* Credit Cards
* Debit Cards
* Net Banking
* Wallets
* Other payment methods supported by Razorpay
For customer security:
THE YACHT never stores:
* Card Numbers
* CVV Numbers
* UPI PINs
* Banking Passwords
* OTPs
* Internet Banking Credentials
All payment transactions are encrypted and processed directly through Razorpay’s secure infrastructure.
THE YACHT receives only the payment confirmation required to process customer orders.
17. Customer Accounts
Customers may create an account to enjoy a faster and more personalized shopping experience.
Customer accounts allow users to:
* Save delivery addresses.
* Track orders.
* View order history.
* Manage wishlists.
* Save preferences.
* Download invoices (where available).
* Initiate return or exchange requests.
Customers are responsible for maintaining the confidentiality of their account credentials.
Customers should immediately notify THE YACHT if unauthorized access to their account is suspected.
18. Customer Support
THE YACHT may collect additional information when customers contact customer support.
This may include:
* Name
* Email Address
* Mobile Number
* Order Number
* Product Details
* Photographs shared for support purposes
* Communication Records
* Complaint Details
This information is used solely to resolve customer concerns, improve service quality, and maintain support records.
19. Marketing Communications
Customers may receive promotional communications from THE YACHT if they have subscribed or otherwise consented to receive such messages.
Marketing communications may include:
* New Collection Launches
* Exclusive Offers
* Discount Notifications
* Seasonal Sales
* Festival Campaigns
* Product Recommendations
* Brand Announcements
* Newsletter Updates
Customers may unsubscribe from promotional communications at any time using the unsubscribe link provided in emails or by contacting THE YACHT directly.
20. Email Communications
THE YACHT may send emails relating to:
* Order Confirmations
* Payment Confirmations
* Shipping Updates
* Delivery Notifications
* Return Updates
* Refund Status
* Customer Support
* Promotional Campaigns
* Newsletters
* Important Policy Updates
Certain transactional emails are necessary for order fulfillment and cannot be opted out of while an order is active.
21. WhatsApp Communications
Where customers provide consent, THE YACHT may communicate through WhatsApp regarding:
* Order Confirmations
* Shipping Updates
* Delivery Notifications
* Customer Support
* Promotional Offers
* Limited-Time Campaigns
* New Product Launches
Customers may request to stop receiving promotional WhatsApp messages at any time.
22. Cookies and Similar Technologies
THE YACHT uses cookies and similar technologies to enhance website functionality and improve customer experience.
Cookies help THE YACHT:
* Keep customers logged in.
* Remember shopping cart contents.
* Store customer preferences.
* Improve website performance.
* Measure website traffic.
* Analyze customer behavior.
* Personalize product recommendations.
* Deliver relevant advertising.
* Prevent fraudulent activity.
Customers can disable cookies through browser settings; however, some website features may not function properly.
23. Analytics
THE YACHT may use website analytics tools to better understand customer behavior and improve website performance.
Analytics information may include:
* Pages Visited
* Time Spent on Website
* Device Type
* Browser Information
* Traffic Sources
* Popular Products
* Shopping Trends
* Website Performance Metrics
Analytics data is used only for business improvement and customer experience enhancement.
24. Information Sharing
THE YACHT respects customer privacy and does not sell, rent, or trade customer personal information to third parties.
THE YACHT may share customer information only when necessary with trusted service providers, including:
* Razorpay (Payment Processing)
* Courier and Logistics Partners
* Website Hosting Providers
* IT Support Providers
* Customer Support Service Providers
* Marketing Service Providers (where applicable)
* Government Authorities or Regulatory Bodies when legally required
Each service provider is expected to protect customer information and use it only for the specific services requested by THE YACHT.
25. Fraud Prevention
To protect customers and maintain the integrity of the website, THE YACHT may use customer information to:
* Verify customer identity.
* Detect suspicious transactions.
* Prevent payment fraud.
* Investigate unauthorized activities.
* Prevent misuse of promotional offers.
* Comply with anti-fraud obligations.
* Protect THE YACHT against financial losses.
Orders identified as potentially fraudulent may be delayed, verified, or cancelled at THE YACHT’s discretion.
26. Legal Compliance
THE YACHT may collect, process, retain, or disclose customer information where necessary to:
* Comply with applicable laws.
* Respond to lawful requests from government authorities.
* Protect legal rights.
* Enforce Terms & Conditions.
* Prevent fraud.
* Resolve disputes.
* Comply with tax and accounting obligations.
27. Data Security
THE YACHT is committed to protecting the confidentiality, integrity, and security of customer information. Appropriate administrative, technical, and organizational safeguards are implemented to help prevent unauthorized access, alteration, disclosure, misuse, or destruction of personal information.
Security measures adopted by THE YACHT include, but are not limited to:
* Secure Socket Layer (SSL) encryption for data transmission.
* Password encryption for customer accounts.
* Secure payment processing through Razorpay.
* Restricted access to customer information on a need-to-know basis.
* Regular monitoring of website security.
* Periodic software and security updates.
* Protection against unauthorized access and malicious activities.
While THE YACHT strives to use commercially acceptable means to protect customer information, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, THE YACHT cannot guarantee absolute security.
Customers are encouraged to maintain the confidentiality of their account credentials and immediately report any suspected unauthorized access.
28. Data Retention
THE YACHT retains personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required under applicable laws.
Information may be retained for the following purposes:
* Order fulfillment.
* Customer support.
* Warranty or product-related assistance (where applicable).
* Returns, refunds, and exchanges.
* Taxation and accounting requirements.
* Fraud detection and prevention.
* Legal obligations.
* Internal business records.
Once the retention period expires or the information is no longer required, THE YACHT will securely delete, anonymize, or dispose of the information in accordance with applicable legal requirements.
29. Customer Rights
Subject to applicable laws, customers may have the following rights regarding their personal information:
* Request access to personal information held by THE YACHT.
* Request correction of inaccurate or incomplete information.
* Update personal details.
* Request deletion of personal information where legally permissible.
* Withdraw consent for promotional communications.
* Request clarification regarding the processing of personal information.
THE YACHT may require reasonable verification before processing any request to protect customer privacy and security.
30. Account Deletion
Customers may request deletion of their account by contacting THE YACHT through the official customer support email.
Upon receiving a verified request, THE YACHT will review the request and delete or deactivate the account where legally permissible.
Certain information may continue to be retained where required for:
* Tax compliance.
* Accounting records.
* Fraud investigations.
* Legal obligations.
* Dispute resolution.
* Enforcement of contractual rights.
Deletion of an account may result in permanent loss of order history, saved addresses, wishlists, and other account-related information.
31. Third-Party Links
The website may contain links to third-party websites, applications, or services for customer convenience.
THE YACHT does not control or assume responsibility for the privacy practices, security, content, or policies of third-party websites.
Customers are encouraged to review the privacy policies and terms of any third-party websites before sharing personal information.
THE YACHT shall not be liable for any loss or damage arising from the use of third-party websites.
32. Children’s Privacy
THE YACHT does not knowingly collect personal information from individuals under the age of 18 years.
If THE YACHT becomes aware that personal information has been collected from a minor without appropriate authorization, reasonable steps will be taken to remove such information from its records.
Parents or legal guardians who believe that a child has submitted personal information may contact THE YACHT to request its deletion.
33. Intellectual Property
All content available on the website, including but not limited to:
* Logos
* Brand Names
* Product Images
* Graphics
* Website Design
* Text
* Videos
* Illustrations
* Icons
* Digital Content
is the exclusive property of THE YACHT or its licensors and is protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, published, transmitted, displayed, or otherwise used without prior written permission from THE YACHT.
34. Limitation of Liability
While THE YACHT makes reasonable efforts to maintain the accuracy and security of the website and services, THE YACHT shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
* Website interruptions.
* Technical failures.
* Unauthorized access by third parties.
* Data breaches beyond reasonable control.
* Customer misuse of the website.
* Internet connectivity issues.
* Third-party service failures.
Nothing in this Privacy Policy limits any rights that cannot be excluded under applicable law.
35. Force Majeure
THE YACHT shall not be held responsible for any delay, interruption, or failure in performing its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to:
* Natural disasters.
* Floods.
* Earthquakes.
* Fire.
* Pandemic or epidemic.
* Government restrictions.
* War.
* Civil unrest.
* Strikes.
* Power failures.
* Internet outages.
* Cyber-attacks.
* Failures of third-party service providers.
36. Changes to this Privacy Policy
THE YACHT reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in business operations, legal requirements, technology, or customer services.
Any updates will be published on www.theyacht.in with the revised Effective Date.
Customers are encouraged to review this Privacy Policy periodically to remain informed about how personal information is protected.
Continued use of the website after changes become effective constitutes acceptance of the updated Privacy Policy.
37. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.
All matters relating to privacy, data protection, electronic commerce, and customer information shall be subject to applicable Indian laws.
38. Jurisdiction
Any dispute, claim, or legal proceeding arising out of or relating to this Privacy Policy or the use of the website shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka, India.
39. Contact Information
For any questions, concerns, complaints, or requests relating to this Privacy Policy or the processing of personal information, customers may contact:
THE YACHT
Flat No. 405, Tower 9
9th Cross
Near BBMP, Vijayanagar
Govindraj Nagar
Cauvery Nagar
Bengaluru – 560079
Karnataka, India
Email: info@theyacht.in
Website: www.theyacht.in
Customer support requests will be addressed within a reasonable period, subject to verification where required.
40. Disclaimer
This Privacy Policy is intended to explain how THE YACHT collects, uses, stores, and protects customer information while operating its website and online services. Nothing in this Privacy Policy shall be interpreted as limiting any statutory rights available to customers under applicable laws.
If any provision of this Privacy Policy is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
By accessing or using www.theyacht.in, customers acknowledge that they have read, understood, and agreed to this Privacy Policy.
